MEPCO Helpline Number 2026
Need help with your MEPCO electricity bill, a power outage, or a faulty meter? You can contact MEPCO to report electricity-related problems and get assistance with your complaint.
MEPCO lists 0800-63726 as its customer service number. Consumers can also use 118to report electricity complaints. For online assistance, you can visit the Customer Complaint Management System (CCMS) or the official MEPCO website.
In this guide, you’ll find MEPCO helpline numbers, regional office contacts, complaint registration methods, and steps to track your complaint. You’ll also learn what to do if your issue remains unresolved.
MEPCO Helpline – Quick Contact Summary
Here is a quick summary of the main contact options for electricity complaints and customer support.
| Contact Method | Number or Link |
|---|---|
| MEPCO Customer Service | 0800-63726 |
| Electricity Complaint Helpline | 118 |
| Online Complaint Portal | CCMS Complaint Portal |
| MEPCO Official Website | mepco.com.pk |
| CEO Office | 061-9220222 |
| NEPRA Complaint System | Register or track a complaint |
Before contacting MEPCO, keep your electricity reference number, complaint details, and relevant bill or payment receipt ready.
For an existing complaint, save your tracking number so you can follow up without losing the previous complaint details. If your issue remains unresolved, contact MEPCO again or check NEPRA's official complaint procedure for further assistance.
Types of MEPCO Complaints and Which Number to Call
MEPCO consumers may face different electricity-related problems, including power outages, billing errors, and meter faults. The right complaint channel can help you report the issue and follow up.
Power Outages and Electricity Faults
If your area has an unexpected power outage or electricity supply problem, call 118 or 0800-63726to report it. Explain when the supply stopped and provide your location or electricity reference number if requested.
For exposed wires or other electrical safety hazards, keep a safe distance and report the exact location. Do not touch damaged wires or electrical equipment.
Incorrect Electricity Bills
If your bill contains an incorrect reading, duplicate charge, or another billing issue, contact MEPCO at 0800-63726 or submit a complaint through the CCMS portal.
Keep a copy of your bill and note the disputed amount. Providing your reference number and a clear explanation can help MEPCO identify the issue.
Faulty Electricity Meter
If your meter appears damaged, stops recording usage, or shows an unusual reading, report the problem through an official complaint channel. MEPCO may need to inspect the meter before deciding what action is required.
Do not attempt to open, repair, or tamper with the meter yourself.
New Connection or Connection Delay
For questions about a new electricity connection, application progress, or a demand notice, contact MEPCO through its official customer service channels.
Keep your application tracking number and payment receipt available if you have already applied. You can also visit the official MEPCO websitefor information about its services.
Suspected Electricity Theft
To report a suspected illegal connection or electricity theft, use MEPCO's published complaint channels. Provide the location and details of the issue without approaching exposed wires or investigating the connection yourself.
MEPCO Regional Office Contact Numbers
MEPCO serves consumers across several operational circles in South Punjab. If your issue requires local assistance, you can contact the relevant circle office.
The following numbers are listed in MEPCO's published telephone directory for Superintending Engineers (Operation) at the respective circle offices. These are circle office contacts, not confirmed dedicated complaint helplines.
| MEPCO Circle | Office Contact Number |
|---|---|
| Multan | 061-9220258 |
| Dera Ghazi Khan | 064-9260229 |
| Vehari | 067-9201109 |
| Bahawalpur | 062-9250109 |
| Rahim Yar Khan | 068-9230158 |
| Muzaffargarh | 066-9200064 |
| Sahiwal | 040-9200303 |
| Bahawalnagar | 063-9240040 |
| Khanewal | 065-2502411 |
Office contacts can change because of transfers and administrative updates. Confirm the number through MEPCO's official website before calling.
For a general electricity complaint, use 118 or 0800-63726instead of assuming that a circle office number is available for every complaint.
MEPCO Head Office Contact Details
MEPCO's head office is located in Multan. Consumers can use the published head office contacts for assistance when they cannot reach the relevant local complaint office.
- Address:MEPCO Complex, Khanewal Road, Multan, Punjab, Pakistan
- CEO Office:061-9220222
- Additional complaint contacts listed in MEPCO's FAQ:061-9220313, 061-9220317, and 061-9220314
- Official website: mepco.com.pk
The CEO office number appears in MEPCO's official management listing. These numbers are published on MEPCO's website, but their current availability should be confirmed before relying on them.
When Should You Contact the Head Office?
You may contact the head office if you need guidance about an unresolved complaint or cannot reach your local complaint office.
Before calling, keep your electricity reference number, previous complaint number, and relevant bill or payment receipt ready. These details can help staff understand your issue and direct you to the appropriate department.
How to Register a MEPCO Complaint
MEPCO consumers can report electricity-related problems through its complaint helpline or online complaint system. Choose the method that suits your issue and keep your electricity reference number ready.
Register a Complaint by Phone
You can call 118 or 0800-63726to report an electricity-related issue.
Follow these steps:
- Dial the complaint helpline.
- Explain the problem clearly to the representative.
- Provide your electricity reference number and contact details if requested.
- Ask for a complaint or tracking number.
- Keep the number for future follow-ups.
Describe the issue accurately, whether it involves a power outage, an incorrect bill, or a faulty meter.
Register a Complaint at a Customer Service Center
If you prefer in-person assistance, visit the relevant MEPCO customer service center or subdivision office.
Take your latest electricity bill and any supporting documents related to your complaint. Explain the issue to the staff and ask for an acknowledgment or complaint number so you can follow up later.
Register a Complaint Through the CCMS Portal
The Customer Complaint Management System provides an online channel for electricity complaints.
- Open the official CCMS complaint portal.
- Follow the instructions displayed on the portal.
- Enter the requested connection and contact details.
- Provide information about the issue you want to report.
- Submit the complaint and save the acknowledgment or tracking number provided.
Keep your electricity bill, payment receipt, and other relevant information available in case the system requests them.
What Information Should You Provide?
Prepare the following details where applicable:
- Your electricity reference number.
- Your name and contact information.
- The address or area affected by the issue.
- A clear description of the problem.
- A copy of the bill or other supporting evidence, if relevant.
- Your previous complaint number, if you are following up on an existing case.
Keep your complaint number safe. You may need it when contacting MEPCO again.
How to Track a MEPCO Complaint
After registering a complaint, keep your complaint or tracking number available. You may need it to check the complaint status or follow up with the relevant office.
Steps to Track Your Complaint Online
- Visit the CCMS complaint portal.
- Look for the complaint tracking option.
- Enter the requested complaint number or other details.
- Follow the on-screen instructions to check the status.
- Save any updates for future reference.
The exact options may vary depending on the portal's current interface.
What If Your Complaint Status Has Not Changed?
If your complaint remains pending, contact MEPCO through 118 or 0800-63726. Provide your complaint number and explain how long the issue has remained unresolved.
For billing disputes, keep your electricity bill and payment receipts ready. For power outages or meter problems, explain the affected area and the nature of the fault.
What If Your Complaint Is Marked as Resolved but the Issue Continues?
Contact MEPCO again and explain why the problem has not been resolved. Refer to your previous complaint number and provide any relevant evidence.
If the issue remains unresolved, you may consider escalating it through NEPRA's official complaint system, subject to its requirements.
What to Do If MEPCO Does Not Resolve Your Complaint
If MEPCO has not resolved your electricity complaint, follow up through its official complaint channels. Keep your complaint number and supporting documents ready.
1. Follow Up With MEPCO
Contact MEPCO at 118 or 0800-63726and explain that your earlier complaint remains unresolved. Provide your complaint number, registration date, and a brief description of the issue.
You can also contact the relevant subdivision or customer service office for an update.
2. Keep Evidence of Your Complaint
Save your complaint acknowledgment, electricity bills, payment receipts, and any written responses from MEPCO. These records may help explain the issue if you need to escalate it.
3. Escalate the Issue to NEPRA
If you have already raised the issue with MEPCO and it remains unresolved, check whether it qualifies for escalation to the National Electric Power Regulatory Authority (NEPRA).
Visit the official NEPRA Complaint Management Systemand review the applicable complaint requirements.
Include your MEPCO complaint number, relevant bills, and any supporting documents requested by NEPRA.
Frequently Asked Questions About MEPCO Helpline
What Is the MEPCO Helpline Number?
MEPCO lists 0800-63726 as its customer service number. Consumers can also dial 118to report electricity-related complaints.
Is the MEPCO Helpline Free?
MEPCO lists 0800-63726 as its toll-free customer service number. Check with your telephone provider if you have questions about charges for other numbers.
How Can I Register a MEPCO Complaint Online?
Visit the CCMS complaint portaland follow the on-screen instructions to submit your electricity complaint.
How Can I Check My MEPCO Complaint Status?
Keep your complaint tracking number and use the available tracking facility on the CCMS portal. If you cannot find your complaint status, contact MEPCO through its official helpline.
How Can I Complain About an Incorrect MEPCO Bill?
Contact MEPCO at 0800-63726or submit a complaint through CCMS. Keep your electricity bill and explain the disputed reading or charge clearly.
What Should I Do If My Electricity Supply Stops?
Report the outage through 118 or 0800-63726. Provide your location and electricity reference number when requested.
What If MEPCO Does Not Resolve My Complaint?
Follow up with MEPCO using your existing complaint number. If the issue remains unresolved, check NEPRA's official complaint procedure to see whether you can escalate it.
Conclusion
MEPCO provides customer support through its helpline numbers, local circle offices, and online complaint services. Consumers can use these channels to report power outages, billing problems, faulty meters, and other electricity-related issues.
For general complaints, start with 118 or 0800-63726. For online complaints, use the official CCMS portal. Keep your complaint number and supporting documents safe so you can track progress and follow up if needed.